Return & Refund Policy

At Wheeling Cycle Supply, your satisfaction is our top priority. We understand that sometimes a part might not fit your specific project or meet your expectations. Our Return & Refund Policy is designed to be as straightforward as possible to ensure you can shop with confidence.

1. Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must be sent back to us within this timeframe to be eligible for a refund.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it (unworn, unused, and uninstalled).

• It must be in its original packaging with all tags and labels intact.

• You will also need the receipt or proof of purchase.

3. Items That Cannot Be Returned

Certain types of items cannot be returned:

• Electrical Components: Once opened or installed, electrical parts (like CDI units or coils) cannot be returned due to the nature of the product.

• Sale Items: Items purchased during a clearance or final sale are not eligible for returns.

4. Return Process

To start a return, you can contact us at [email protected].

• If your return is accepted, we will send you instructions on how and where to send your package.

• Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

• Defective or Wrong Items: If the return is due to our error (you received an incorrect or defective item), Wheeling Cycle Supply will cover the full cost of return shipping.

• Customer Remorse: If you changed your mind or ordered the wrong part, the customer will be responsible for paying the shipping costs for returning the item.

6. Refund Process & Timeline

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed automatically to your original payment method (PayPal, Debit or Credit Card).

• Refund Timing: Please remember it can take 5–10 business days for your bank or credit card company to process and post the refund.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Information

For any questions regarding returns or refunds, please reach out to our dedicated support team:

• Business Name: Wheeling Cycle Supply

• Address: 1-30(A), Ashirvad Villa, Batta Kodi Ganeshapura Road, Kemral Dispensary, Dakshina Kannada, Kemral, Karnataka 574146, India.

• Phone: +91 8105205823

• Email: [email protected]