Shipping Policy
Shipping Policy
Thank you for visiting and shopping at Wheeling Cycle Supply. We aim to provide you with the most reliable shipping options to ensure your bike parts and accessories reach you safely and on time.
1. Shipping Locations
Currently, we ship to addresses within India. We are continuously working to expand our reach to more locations in the future.
2. Shipping Cost
To provide the best value to our customers, our shipping rates are structured as follows:
Free Shipping: We offer free delivery on all orders with a total value of ₹1,800 or more.
Standard Shipping Fee: A flat delivery fee of ₹200 will be charged for orders under ₹1,800. The exact shipping fee will be calculated and displayed at the checkout page before you complete your order.
3. Order Processing & Delivery Timeframes
To provide transparency, we use the following schedule for all orders:
Order Cut-off Time: 5:00 PM (IST), Monday to Friday. Orders placed after this time will be processed on the next business day.
Order Handling/Processing Time: 1 to 2 business days (Monday to Friday).
Transit Time (Delivery): 3 to 5 business days (Monday to Friday).
Total Estimated Delivery Time: 4 to 7 business days.
4. Shipping Carriers
We partner with reliable logistics providers to ensure your products are handled with care. Our primary carriers include BlueDart, Delhivery, Ecom Express, and India Post.
5. Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to track your package’s journey through our website or the carrier’s official tracking portal.
6. Delivery Accuracy
Please ensure that your shipping address is correct and complete. Wheeling Cycle Supply is not responsible for orders delivered to an incorrect address provided by the customer.
7. Damaged or Missing Packages
If you receive a damaged package or your order is missing, please contact us immediately:
Email: [email protected]
Phone: +91 8105205823 Please include your order number and photos of the damaged item for faster processing.
8. Order Cancellations & Changes
You can request to change or cancel your order within 12 hours of placing it. Once the order has entered the processing or shipping phase, we may not be able to cancel it.
9. Contact Information
For any shipping-related inquiries, please reach out to us:
Store Name: Wheeling Cycle Supply
Email: [email protected]
Phone/WhatsApp: +91 8105205823
Physical Address: 1-30(A), Ashirvad Villa Batta Kodi Ganeshapura Road, Near Kemral Dispensary, Kemral, Mangalore, Karnataka 574146, India.